Technical Services Manager

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Knauf Insulation is looking to recruit a Technical Services Manager. We are looking for someone who is able to lead, motivate, manage and plan the Technical Services Team activity such that it is aligned with wider business strategy. Ensure each team member is developed to their full potential and contributes fully to the delivery of high quality technical services to internal and external parties. We are looking for someone with experience in the construction industry who has the skills to manage people and teams.

Key responsibilities and accountabilities:

Leadership of the Technical Service Team (TST)

Motivating the team day to day to ensure the best  possible customer service. Maintaining a focus on developing people and role modelling company values and behaviours.

Deliver technical services

Ensuring that internal and external customers are provided with technical services which promote the compliant use of Knauf Insulation products. Services can range from advice on product application to outputs such as thermal calculations and condensation risk analysis for various construction types

Analyse and report on customer data

Gathering data using existing or new systems to inform wider tactical and strategic decisions

Training and Development

Develop/procure and deliver appropriate training materials to the team in line with mutually agreed individual development or wider team needs. 

Development of marketing collateral

Working closely with the marketing department to develop focused technical marketing collateral that enhances the customer experience

Continuous Improvement (CI)

Ensuring that TST are fully engaged with, and informed of, relevant CI activities and programs. Live and uphold the company values and behaviours as a role model for the team.

 

Knowledge & Experience

Essential

- An inclusive leadership and communication style

- In depth knowledge of construction and the construction industry

- Knowledge of building regulations and approved documents

- An understanding of U Values, Condensation Analysis

- Ability to communicate across functions and with senior leadership in an effective way

Desirable 

- Knowledge of the insulation industry and insulation types

- Working knowledge of U Values, Condensation analysis, RdSAP and SAP

- Working knowledge of thermal bridging calculations (PSI values)

- An understanding or experience of Continuous Improvement and its main principles

- Degree or post graduate qualification in related technical subject

 

About Knauf Insulation

 

We are one of the fastest growing and most respected names in insulation worldwide. We are committed to helping our customers to meet the increasing demand for energy efficiency and sustainability in buildings.

Our vision is to lead the change in smarter insulation solutions for a better world. Our aspiration is to be the world’s most trusted insulation partner providing high performing and smart insulation solutions and services for a better world.

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St, Helens, Merseyside

Knauf Insulation St. Helens
WA10 3LZ Saint Helens Directions

We’re passionate about developing our people

At Knauf Insulation your career is a journey through one or multiple roles that you hold within the company. Progression is not just about promotion, it is about building capability and experience. There are several different ways to progress within Knauf Insulation and we are proud to see a high number of our employees who have moved between teams, departments and even countries. Working for a global market leading organisation, the limits really are endless.

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