Customer Service Advisor

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Knauf Insulation is looking to recruit a Customer Service Advisor to join our Customer Services Team on a 6 month fixed term basis. This role will consist of resolving incoming enquiries from customers, hauliers and internal colleagues, ensuring that the customer is the primary focus across the department, UK and international territories. This is an exciting opportunity to be part of a knowledgeable team as it goes through changes in the B2B customer service environment. 

Key responsibilities and accountabilities:

• Handling inbound and outbound enquiries relating to customer orders, deliveries, products and accounts in a professional and timely manner

• Processing customer orders into the SAP system 

• Liaising with hauliers and the warehouse over delivery timescales to meet customer requirements

• Work with the Customer Services team to ensure all tasks are completed within agreed timescales, prioritising workloads accordingly

• Work with the sales teams (including customer visits where required) to proactively manage customer accounts, and make recommendations on products and/ or services that may be beneficial

• Assist with escalations to ensure a successful resolution

• Work with internal colleagues collaboratively and positively to improve the customer experience

• Work within agreed KPIs and targets for individual and team tasks

• Ensure the Knauf Values are adopted in everyday tasks

Knowledge & Experience

• SAP knowledge desirable

• B2B experience preferred

• Excellent communication and problem solving skills 

• Excellent verbal and written customer service skills

• Ability to multi task and take on challenges

• Experience of working in a busy, changing, customer service department

Role on a 6 month fixed term basis


About Knauf Insulation

We are one of the fastest growing and most respected names in insulation worldwide. We are committed to helping our customers to meet the increasing demand for energy efficiency and sustainability in buildings.

Our vision is to lead the change in smarter insulation solutions for a better world. Our aspiration is to be the world’s most trusted insulation partner providing high performing and smart insulation solutions and services for a better world.

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St, Helens, Merseyside

Knauf Insulation St. Helens
WA10 3LZ Saint Helens Directions

We’re passionate about developing our people

At Knauf Insulation your career is a journey through one or multiple roles that you hold within the company. Progression is not just about promotion, it is about building capability and experience. There are several different ways to progress within Knauf Insulation and we are proud to see a high number of our employees who have moved between teams, departments and even countries. Working for a global market leading organisation, the limits really are endless.


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