Job Title: Customer Service Advisor

Salary: 26,943 per year plus comprehensive benefits. 

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.

Can you say ‘yes’?...

• Do you thrive working in a fast-paced environment?
• Do you know how to organise and prioritise workloads?
• Do you always work with the customer in mind?

As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide

What you’ll be doing…

• Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
• Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
• Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
• Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
• Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.

What we’d love for you to have:

We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following – this would be an added advantage:

• Experience in customer service and/or transport and logistics
• SAP knowledge
• Excellent verbal and written communication skills
• Good administrative and I.T skills
• Strong eye for detail and the ability to work autonomously

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.